Who we are
AutomationOffice.ai is an AI automation agency based in Sydney, NSW, Australia. We help Australian service businesses — including property managers, mortgage brokers, buyers agents, recruitment agencies, accountants and builders — automate repetitive workflows.
References to "we", "us" or "our" in this policy refer to AutomationOffice.ai. You can contact us at [email protected].
What personal information we collect
We collect personal information that you voluntarily provide to us when you:
- Submit a contact or enquiry form on our website
- Book a free audit call
- Apply for a job or partnership
- Correspond with us by email
The types of information we may collect include your name, business name, email address, phone number, industry, and any details you share in free-text fields.
We also collect non-personal analytics data through Google Analytics 4 (GA4), including pages visited, time on site, device type and approximate location. This data is anonymised and aggregated.
How we use your information
We use the personal information you provide to:
- Respond to your enquiry or application
- Schedule and conduct audit calls
- Deliver our services to you as a client
- Send relevant follow-up communications (you can opt out at any time)
- Improve our website and services based on aggregate usage data
We do not use your information for any purpose that is incompatible with the reason you provided it.
How we protect your information
Form submissions are stored and hosted on secure servers.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. We do not store payment information — any payments are handled by third-party payment processors.
Who we share your information with
We do not sell, rent or trade your personal information to any third party.
We may share your information with trusted third-party service providers who assist us in operating our business (such as our CRM, email and scheduling tools), but only to the extent necessary to provide those services. These providers are required to keep your information confidential.
We may disclose your information if required to do so by law or in response to a valid legal request.
Cookies and analytics
Our website uses Google Analytics 4 to understand how visitors use the site. GA4 uses cookies — small text files stored in your browser — to collect anonymised usage data. No personally identifiable information is collected through GA4.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Your rights under the Australian Privacy Act
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Request access to the personal information we hold about you
- Request that we correct inaccurate or out-of-date information
- Request that we delete your information (subject to any legal obligations)
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [email protected].