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For dental practices — AU, US & UK

142 patients due a check-up.

6-month recall is the practice's lifeblood, and most clinics still do it by hand. We send the wave in 90 seconds, batch the rejected HICAPS claims, and follow up the half-finished treatment plans — so the diary fills itself.

Book a free practice audit →See the automations
Dental practice dashboard automating recall, HICAPS rebill, and treatment plan follow-ups
Works with what you already practise in
Praktika Dentally Cliniko HICAPS
Where dental practices leak revenue

Recall lapses

6-month-due patients with no contact = diary gaps next quarter.

HICAPS rejections

Wrong item code or rule. Rebill never gets done. Revenue lost.

Half-done treatment plans

Treatment recommended at exam, not booked. Falls off the radar.

Front desk overload

Phone, recall, billing, intake, reviews. One person trying to do five.

A quarter in clinic

Same diary,
two quarters.

Before

Quarter — manual

  • Week 1: 142 patients due recall. Front desk pulls list, sends 30, calls 8.
  • Week 4: 14 HICAPS claims rejected. Rebill on Friday. Maybe.
  • Week 6: 28 patients with outstanding treatment plans. None followed up.
  • Week 8: Diary 65% booked next month. Owner stressed.
  • Week 12: Recall list now 220. Cycle continues.
After

Quarter — automated

  • Week 1: 142 recalls sent in 90 seconds. SMS with online booking link.
  • Week 1 end: 38 already rebooked. Front desk takes the calls, doesn't make them.
  • Week 4: HICAPS rejections auto-batched. Item codes corrected. Resubmitted.
  • Week 6: Treatment plan follow-ups sent — 14 patients rebooked their next stage.
  • Week 12: Diary 92% booked. Owner doing dentistry, not admin.
What we'll automate

The dental-specific workflows.

🔁

6-month recall

Auto-detect recall-due patients. Personalised SMS + email with online rebooking link. Rebooking tracked back to the practice.

Replaces 1 day per month of front-desk calls
💳

HICAPS rebill

Rejected claims surfaced with reason code → auto-suggested fix → rebatched and resubmitted. Recover lost revenue.

Replaces revenue leakage
📋

Treatment plan follow-up

Recommended treatment not booked → tailored follow-up at 7 / 21 / 60 days. Booking link included.

Replaces lost case acceptance
📝

Intake forms

New patient → forms, history, consent dispatched → completed before arrival → in Praktika/Dentally.

Replaces front-desk paperwork tag
⭐

Review request

Treatment completed → Google review request at the right moment. Click-through tracked.

Replaces reviews you never asked for
📞

No-show recovery

No-show or late cancel → instant offer to wait-list patients with same-day availability. Diary fills.

Replaces empty chairs
Dental-practice questions

Straight answers.

Yes — all three, plus Cliniko Dental, EXACT and Open Dental. Patient records, recall dates and clinical history flow into the automations. We don't replace your PMS; we layer on top.
No — the language matches your practice voice, references their last visit and treating dentist, and the rebooking link goes straight to the right diary. Closer to "your hygienist Sarah said hi" than a mailmerge.
We pull rejection reason codes, suggest the most common fix per code (item code, fee variation, rule), and queue rebill for staff approval. Most rejections we see clear on the second submit.
Per-automation fee + monthly platform. Most dental practices recover the cost in the first month from recall-driven appointments alone.
Related

Other allied health work we automate

🧑‍⚕️

Physiotherapy

Recall, NDIS claims, notes.
🧠

Psychology

MHCP, intake, outcome scales.
🦴

Chiropractic

Care plans, recall, reviews.

Book a free practice audit.

30 minutes. We'll map your recall list, HICAPS rebill backlog, and treatment plan follow-ups — and which three automations fill the most diary.

Book a free practice audit →
No obligation Australia, US & UK 2-week first automation